With one call, you have access to the BD Biosciences Technical Support Team. Our expert team is focused on helping you get the most from your research and clinical instrumentation.
Our technical customer service executives are available* with knowledge to assist you in your specific situation. You may log your service request/ query, by dialing BD India Service: 1800 180 7700 (Toll Free) or +91-9619991276. Direct calls are typically answered within 1 minute but may take longer during peak hours.
If you prefer, our omni-channel support model provides other communication methods that work for you—either a call-back, text or email.
Email : service_india@bd.com
* Customer service helplines available from Mon-Sat 9:00 am – 5:30 pm IST. Except First Saturdays & Public Holidays
Customers not on service agreement or warranty are provided first-level online courtesy assistance by our Technical Support team to help assess their situation. If after a few minutes, a situation cannot be resolved, an on-site service visit will be recommended.
Once your call is logged and dispatched, a highly trained field service engineer will be on-site within days and with the right parts** to help get your system repaired. Next day expedited service ***is available for an additional fee.
BD Biosciences Service only uses OEM replacement parts that are manufactured to our highest quality standards.
Clear communication and collaboration allow us to serve you without disruption to your workflow. BD Biosciences Technical Support delivers professional and high-quality assistance.
** Spare parts availability is subject to receipt of Payment order and payment in advance.
*** Next day expedited service is applicable only for those cities in which Service HQ is located.
