BD provides complete service plans to protect your equipment and guarantee performance.
We offer comprehensive services that support flow cytometry instrumentation used by researchers or clinicians to advance scientific discoveries and enhance patient care. Each plan is designed to provide excellent customer experience with some of the most experienced and responsive support teams in the industry. Additionally, enhanced and accelerated services are available for flow cytometry laboratories that demand priority response and extended benefits such as instrument uptime guarantees, continuous education, equipment remote monitoring and IQ/OQ compliance services.
Our services include:
- Unlimited repair visits
- Covered travel and instrument part expenses
- Guaranteed field service engineer on-site response time
- Robust remote technical and application support
- Preventive maintenance visits
- Premium services (instrument uptime guarantees, continuous education, equipment remote monitoring and compliance services)
Service Premier Plan
Maximize equipment utilization and achieve ultimate uptime
Enhances the advantages of the Service Plus Plan with 98% instrument uptime guarantee, $6,000 education voucher to stay up to date with operator and applications trainings, and additional discounts on instrument compliance services.
Service Plus Plan
Get premium response from your BD Service and Support team
Offers all the benefits of the Service Comprehensive Plan, topped with 95% uptime guarantee, next business day onsite response guarantee for emergency visits, priority VIP access to remote technical and applications support, reduced downtime through BD Assurity Linc™ Remote Services for remote diagnosis of technical issues, education vouchers and discounts on compliance services.
