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We offer comprehensive services that support flow cytometry instrumentation used by researchers or clinicians to advance scientific discoveries and enhance patient care. Each plan is designed to provide excellent customer experience with some of the most experienced and responsive support teams in the industry. Additionally, enhanced and accelerated services are available for flow cytometry laboratories that demand priority response and extended benefits such as instrument uptime guarantees, continuous education, equipment remote monitoring and IQ/OQ compliance services.
Enhances the advantages of the Service Plus Plan with 98% instrument uptime guarantee, $6,000 education voucher to stay up to date with operator and applications trainings, and additional discounts on instrument compliance services.
Offers all the benefits of the Service Comprehensive Plan, topped with 95% uptime guarantee, next business day onsite response guarantee for emergency visits, priority VIP access to remote technical and applications support, reduced downtime through BD Assurity Linc™ Remote Services for remote diagnosis of technical issues, education vouchers and discounts on compliance services.
Includes unlimited service visits and full coverage for parts, labor and travel required for repairs, guaranteed onsite response, one or two preventive maintenance visits as per manufacturer recommendation, and unlimited technical and application phone support.
In addition to post-warranty service plans, BD Biosciences offers several options to upgrade the standard one-year warranty included with every instrument purchase to an enhanced service level that ensures your laboratory uptime requirements. The transition from warranty to post-warranty plans with similar levels of service response provides smooth and convenient coverage of your instruments.
Service Plan Comparison*
| Warranty Plans | Post-Warranty Plans | ||||
|---|---|---|---|---|---|
| Warranty Premier | Warranty Plus | Service Premier | Service Plus | Service Comprehensive | |
| High Availability Services | |||||
| Instrument Uptime Guarantee** | 98% | 95% | 98% | 95% | |
| Guaranteed Emergency Onsite Response (Research) | Next business day | Next business day | Next business day | Next business day | Next 2 business days |
| Guaranteed Emergency Onsite Response (Clinical) | Next business day | Next business day | Next business day | Next business day | Next business day |
| Onsite Repair Services | |||||
| Unlimited onsite repair visits (travel and labor) | |||||
| Parts required for repairs | |||||
| Maintenance Services | |||||
| Annual onsite preventive maintenance | |||||
| BD software revisions | |||||
| Technical Support | |||||
| Priority access on technical applications support | |||||
| BD Assurity Linc™ Remote Services | |||||
| Hardware phone support | |||||
| Software phone support | |||||
| Applicaton phone support | |||||
| Web-based support | |||||
| Education and Training | |||||
| Education Voucher | $6,000 | $3,000 | |||
| Compliance Services | |||||
| Discount and Installation Qualification (IQ) and Operational Qualification (OQ) | 20% | 10% | 20% | 10% | |
* Warranty Premier, Warranty Plus, Service Premier and Service Plus Plans are available on selected instrument models. Please contact BD for availability in your area. Restrictions may apply.
** In the event that the instrument does not meet this guarantee, BD will apply a credit equivalent to a percentage of the Service contract price. More details are available in Terms of Service for BD Biosciences instruments
For best value, take advantage of our multi-year service plans to lock in lower rates for the whole duration of the service agreement.
Learn more: For additional information and to request a personalized quote, speak with your BD contract coordinator at 1.877.232.8995, option 4
At BD Biosciences, we offer more than premium laboratory equipment—we can support your facility’s quality and regulatory compliance needs to ensure your BD instrumentation is performing optimally, with maximum uptime.
We are committed to supporting your organization’s equipment to help you ensure all systems are meeting compliance and qualification requirements. This includes:
