Order Management

BD Biosciences offers a variety of ways for you to place and track orders so you can find a solution that works with your purchasing process. Our highly skilled order support group can help you choose the instruments, reagents and supplies that best meet your needs.

Order Tracking >   

Invoices Returns >

eProcurement >  

For instrument orders, your BD Biosciences Sales Representative can help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative can help you select products, generate and confirm orders, and can direct you to the right BD resource for assistance with technical questions.

Offline order inquires

Tel: 855.236.2772 
Fax: 800.325.9637 
Email: BDBCustomerService@bd.com

See Support page for outside U.S. sales and ordering contacts.

What to include on a purchase order

For the most efficient order processing, please include the following information on your purchase order or correspondence:     

1. Purchase order number
2. Shipping address
3. Billing address
4. Catalog number and description
5. Quantity and size required
6. Name and phone number of purchasing agent
7. Name and phone number of end user
8. Quotation number (if applicable)
9. Vendor name (Becton, Dickinson and Company)
10. Vendor address:

    Becton, Dickinson and Company
    2350 Qume Drive
    San Jose, CA 95131
    or the remit to address located on the top right portion of your invoice

11. Signature of authorized representative and date
12. Standard payment terms are net 30 days