Time and Material – On demand support
Customers not on service plan agreement or warranty are provided first-level courtesy assistance by our Technical Support Center team. Your call is logged, and our BD representative will assist you with your request. if a product issue cannot be resolved remotely within a reasonable time frame, an on-site service visit will be recommended. Time and material on site support are available for purchase by the Customer at BD’s prevailing rate for labor, material and travel. An estimate will be established and approved by a customer purchase order (PO) prior to the dispatching of a BD field service representative on site. A final quotation may be issued including all the necessary parts, labor and travel time to resolve the issue and complete the work order. BD does not make commitment on response time for time and material support. Time and material visits are scheduled on a best effort basis depending on the BD field service representative availability in your region.
BD Biosciences Service only uses OEM replacement parts that are manufactured to our highest quality standards.
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